This Privacy Notice, together with our Cookie Policy, sets out the ways in which SILVEROCK ENTERPRISES LIMITED (we, us, our) and HERALD PUBLISHING collect, use and share your personal data (your information) in connection with our company. It also explains what rights you have to access or change your personal data.We are the data controller which means we decide how your data is used and protected. We take your privacy and our responsibility to protect your information seriously.
WHO WE ARESILVEROCK ENTERPRISES LIMITED is a company registered in England & Wales under company number 4784219, with its registered address as set out below.
You can contact us as follows:
FAO: Data Protection
OfficerAddress: Silverock Enterprises Limited. 2 High Street, Hythe, Southampton, Hampshire. SO45 6AH
WHAT INFORMATION WE COLLECT ABOUT YOU
Information you provide:
• The information you provide to us might include: your name, company name, postal address, email address and phone number.
We collect your information when you:
• Interact or correspond with us in letters, by phone, email/direct message or via our website or in person at our office.
• Enter into a contract with us for Advertising
• Become one of our suppliers
INFORMATION ABOUT HOW YOU USE OUR WEBSITE
We will also collect certain information about how you use our website and the devices that you use to access them. This includes your IP address, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers), browser type, referral source, length of visit to the website, number of page views, the search queries you make on the website and similar information. This information is collected by Google Analytics on our behalf using cookies. To opt out of being tracked by Google Analytics across all websites, visit
http://tools.google.com/dlpage/gaoptout. For more information on cookies please read our Cookie Policy which can be found at the end of this Privacy Notice.
Our website (including
www.herald-e-issue.co.uk and
www.visithythehants.co.uk) includes links to third party websites and email addresses. By clicking on those links or enabling these connections you may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their Privacy Notices. Please ensure that you read the Privacy Notices on any such external websites
HOW DO WE USE INFORMATION ABOUT YOU?
We use your information lawfully and only for our own purpose. We do not sell or share your information to third parties.
When we have your consent to contact you, we may use your information to:
• To keep in contact with you and provide you with information, including Publication Dates and Advertising Opportunities, about our publications (The Herald – Your Community Magazine and Visit Hythe & the Waterside).
• Sometimes we will use your information on the basis of our ‘legitimate business interests’. This means our legitimate interests in conducting and managing our business and our relationship with you.
Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing, you have rights and choices which include the right to object (please see the section headed Your Rights and Choices).
We may use your information for the purposes listed below on the basis of our legitimate interests:
• To contact you about submissions you made or content you provided to us
• To respond to your queries and correspondence
• To administer your account with us
• To measure or understand the effectiveness of advertising
• To improve the services that we provide to you
• To process any job applications you submit to us
• To operate a safe and lawful business or where we have a legal obligation
• To detect and prevent fraud and unauthorised access or illegal activity.
WHO CAN SEE YOUR INFORMATION?Your information may be processed by our staff or a third party we work with to deliver our business. Processing can mean any activity that involves the use of information about someone that can identify them. All uses, for example, obtaining, recording, storing, disclosing, organising, retrieving, deleting and destroying are types of data processing. We also have adequate technical and organisational safeguards in place in our company to protect your information.
Third party processors of your information include:
• Our website hosts and operators, IT support providers, database operators, site analytics providers and software developers
• Our financial services and payment service provider
• Our auditors, technical consultants and legal advisors.
HOW DO WE LOOK AFTER YOUR INFORMATION?We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use, such as:
• Ensuring the physical security of our offices
• Ensuring the physical and digital security of our equipment and devices by using appropriate password protection and encryption
• Maintaining a data protection policy for, and delivering data protection training to, our employees
• Limiting access to your personal information to those in our company who need to use it in the course of their work.
HOW LONG DO WE KEEP IT FOR?We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our legitimate interests, such as for the purposes of exercising our legal rights or where we are permitted to do so for purposes related to the operation of the company. We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time that we need to keep it. For example:
• We archive our email and paper correspondence regularly and destroy unnecessary information
• We operate a best practice email retention policy requiring password protected folders and departmental shared drives to provide restricted access to information
• Deleted emails are auto-deleted periodically
• We conduct regular access reviews to keep access profiles and policies up to date
• We retain information relating to orders, refunds and customer queries for approximately 7 years in accordance with standard accounting policies for a Limited Company
• We retain information relating to commercial contracts for approximately 7 years after expiration or termination whichever is the sooner in accordance with standard accounting policies for a Limited Company
• We destroy CVs and related information from job applicants who have not been shortlisted for interview once the recruitment process is complete. The shortlisted candidates’ CVs and related information is kept until after the successful candidate’s probation period, which can be 6 months from their start date.
INTERNATIONAL TRANSFER OF YOUR INFORMATIONOur company is located in the UK and uses a secure off-site data back-up service located in the European Economic Area (EEA). We never transfer your personal information out of the EEA and we take all steps to ensure that it is adequately encrypted in accordance with this Privacy Notice.
YOUR RIGHTS AND CHOICES
Your Right to ObjectYou have the right to object to us using your information for contacting you and on the basis of our legitimate interests, and how we use the information we collect about you. If you want to do this you can contact us using the details in the section:
Who We Are.Your Right to Withdraw ConsentYou have the right to withdraw your consent for our use of your information in reliance of your consent. You can do this by contacting us using any of the details in the section:
Who We Are.Your Other Rights and Choices
You also have other choices and rights in respect of the information that we hold about you, including:
• The right to request access to the information that we hold about you to check that we are acting lawfully
• The right to receive a copy of any information we hold about you in a structured, commonly-used, machine readable format or in another format of your choice
• The right to ask us to correct information we hold about you if it is inaccurate or incomplete
• The right to ask us, in certain circumstances, to delete information we hold about you.
You may exercise your rights and choices by contacting us using the details in the section: Who We Are.
Your Right to Complain
Please contact us if you have any questions or are unhappy about the way your information is used. We hope we will be able to resolve any problems or issues you may have.You also have the right to lodge a complaint about us and our use of your information to the UK Information Commissioner’s Office.
CHANGES TO THIS PRIVACY NOTICE
We may make changes to this Privacy Notice from time to time. We will post any changes to our website.This Privacy Notice was updated on:
21 May 2018.COOKIE POLICY
When you visit our website we may send your browser a cookie. A cookie is a small file placed on your computer or mobile phone's browser that helps us recognise you when you return to our website and can tell us whether or not you've visited the site before. Your browser will tell us if you have these cookies, and if you don't, we may generate new ones. Cookies contain information which is transferred to your computer’s hard drive.You can set your browser to refuse all or some browser cookies or to alert you when a website sets or uses cookies. You can disable cookies from our site at any time - all modern browsers allow you to change your cookies settings, and these settings will typically be found in the 'options' or 'preferences' menu of your browser. Please note; this may prevent areas of a website from working as intended. Details of the cookies used on our website are:
